Product Returns Policy
for YourBud Primary Co-Operative
As a member of Your Bud Primary Co-Operative (hereinafter referred to as “Your Bud”) you have the right to select a product you wish to be cultivated on your behalf and supplied to you for personal consumption in terms of Your
Bud Primary Co-Operative Constitution at Clause 6 thereof.
By selecting your product via the on-line platform, Your Bud will, by using the Product Management System, cultivate your product, package your product according to your election and deliver the product to you.
You have the right to return a product delivered to you under the following conditions:
- The product package does not have your membership number clearly stipulated thereon.\
- The product specification is not what you elected.
- The product packaging is damaged or open.
In the event of the above, Your Bud will accept the return of the product and exchange the product free of charge.
Please note thatyou must inspect the product upon delivery thereof and sign at the allocated space provided in the delivery document, alternatively, scan your finger as proof of receipt of your elected product.
No product will be exchanged after it has been delivered to you in terms of point 5 above.
In the event where, after opening of your product, you find that the content is not what you elected, you must inform Your Bud immediately via e-mail or telephone.
In the event of the happening of point 7 above, Your Bud will provide you with a replaced product.
Your Bud will test the product received from you in order to ascertain whether the content is contrary to what you elected.
In the event where it is found that the product firstly supplied is the correct product, a notification will be placed on your membership profile whereby you will be notified of the outcome of the test and you will not be allowed
to order another product for the same weight if the weight already supplied have reached the maximum weight allowed to be in your personal possession.
In the event where it is found that the product firstly supplied is the correct product, a notification will be placed on your membership profile whereby you will be notified of the outcome of the test and you will be allowed
to order further product until you have reached the maximum weight allowed to be in your personal possession.
In the event where a product is tested and it is found not to be a product owned by Your Bud, you will be so informed and the Your Bud Board of Directors will decide on the necessary actions to be instituted which could be:
- Cost of testing’s done to be charged against you
- Cost of replacing product and delivery
- Placing you under suspension for a period determined by the Board
- Termination of membership